After-sales Policy

Procedures of How to Get After-sales Service

1. Please contact our customer service first once you find problem by sending email to We would handle it properly to ensure customer's satisfaction.

2. For repair maintenance, you are supposed to send the defective device to Surfans Company with freight paid. After it has been repaired, we will send the player back to you.

3. Please do not maintain or dismantle the product on your own and keep it away from water.

Contact Information for After-sales Service:
In case of abnormal working or wrong operations, it's suggested that you first visit our website and go to the Support area to get related information. Email to