Orders are generally shipped within 1–3 business days after confirmation. (Exact timing may vary depending on stock or production batches.)


Delivery times vary depending on your location and stock availability. For some regions, orders may arrive within a few days if a local warehouse is available. For other locations, international shipping from our main warehouse usually takes 7–15 days. Actual delivery may be affected by carriers, customs, or holidays, and is for reference only.

You can check your order status via our self-service system on the website.

If you still have questions after checking, you can contact our support team for assistance.

Please have your order number (#XXXX) and other relevant details ready.

After your order is shipped, a tracking number from the carrier will be available in your order details via our site’s self-service tracking. This number is generated shortly after shipment and updated in our system.

You can enter the tracking number on a third-party logistics tracking platform to see detailed information, including shipping status, current location, and estimated delivery time. Since shipping channels may vary by region, tracking platforms are not always uniform. We recommend using professional platforms that cover multiple carriers for the most accurate tracking.

Please first check if your tracking information indicates that the package has been delivered, or check with your neighbors or property management.

If it’s past the estimated delivery date, email our support team(help@surfans.net), and we’ll help you locate your package.

If your order hasn’t shipped yet, please email our support team(help@surfans.net)with your order number and reason for cancellation. We’ll try to cancel it before shipping and provide a full refund.

If it has already been shipped, cancellation isn’t possible, and you’ll need to go through the return process.

The listed price includes all fees and will be displayed at checkout.

If there are special circumstances, we will notify you before shipping, or you can contact customer support if discovered later.

Please send an email to sales@surfans.net, and we will respond as soon as possible.